Orders & Shipping
Q: How long does delivery take?
A: Orders are processed in 1–2 business days, and standard shipping takes 3–7 business days. Total estimated delivery is 4–9 business days.
Q: Is shipping free?
A: Yes! We offer free standard shipping on all orders within the United States, with no minimum order value.
Q: Do you ship internationally?
A: Currently, we ship within the United States only. We hope to expand internationally soon.
Q: How do I track my order?
A: Once your order ships, you’ll receive a tracking number by email. You can also use our Track Order page.
Q: Can I change my shipping address after placing an order?
A: Contact us within 24 hours at info@originaleatherjackets.com. We cannot change addresses once the order has been shipped.
Products
Q: Are your jackets made from real leather?
A: Yes. We sell genuine leather jackets only. Our collection includes cowhide leather, lambskin leather, and suede. Each product page specifies the exact material used.
Q: Where are your jackets made?
A: Our leather jackets are crafted by skilled artisans with expertise in leather goods manufacturing. Full material and origin details are listed on each product page.
Q: How do I choose the right size?
A: Please refer to our Size Guide for detailed measurements. If you’re between sizes, we recommend sizing up for a comfortable fit. You can also contact us for personalized sizing advice.
Q: How do I care for my leather jacket?
A: Keep your jacket away from direct sunlight and moisture. Use a leather conditioner every few months. Do not machine wash — wipe clean with a damp cloth for minor spots.
Returns & Refunds
Q: What is your return policy?
A: We offer a 30-day return policy from the date of delivery. Items must be unworn, with tags attached, and in original packaging. Return shipping is free.
Q: How do I start a return?
A: Email us at info@originaleatherjackets.com with your order number. We’ll respond within 1 business day with your prepaid return label.
Q: When will I get my refund?
A: Once we receive and inspect your return, refunds are processed within 5–10 business days to your original payment method.
About the Business
Q: Who operates Original Leather Jackets?
A: The website is operated by REAL LEATHERS JACKET LLC, a US-registered limited liability company (EIN: 37-2094895), based in Casper, Wyoming.
Q: Is my payment information safe?
A: Absolutely. All transactions are SSL-encrypted and processed by a PCI-compliant payment provider. We never store your full card number.
Q: How do I contact customer support?
A: Email us at info@originaleatherjackets.com or call +1 (251) 373-2341. We’re available Monday–Friday, 9:00 AM–5:00 PM MST, and respond within 1 business day.